Refund Policy

Last Updated: 28.11.2023

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Refund Policy

We value your business and appreciate your support for our shop.

However, due to the nature of our products, we do not accept returns or exchanges, unless the item is defective or damaged in transit, or you do not receive your order within the estimated delivery time.

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If you receive a defective or damaged item, or you do not receive your order within 48 days after the shipping confirmation email, please contact us at info@threeleaves.ch with your order number and a photo of the issue. We will either issue you a full refund or send you a replacement item at no extra cost, depending on your preference and availability.

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We are not responsible for any delays or losses caused by the shipping carrier, customs, or other factors beyond our control. Please make sure you provide us with a correct and complete shipping address when placing your order.

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If you have any questions or concerns about our refund policy, please feel free to contact us at info@threeleaves.ch. We are always happy to hear from you and assist you in any way we can.

Thank you for choosing our shop!